Privacy Policy

House of Joy, LLC (“House of Joy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit houseofjoyfood.com, purchase our products, communicate with us, subscribe to our marketing, participate in promotions or events, or otherwise interact with House of Joy online or offline (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order number, purchase history, delivery information, discounts or promotions used, and transaction details.
• Payment information. Payments may be processed by third-party payment processors. We generally do not directly store complete payment card numbers.
• Account information, if we offer customer accounts, such as your name, email address, login credentials, preferences, and purchase history.
• Communications, including information you provide when contacting us with questions, customer-service requests, product concerns, feedback, or other inquiries.
• Marketing information, such as your email address, telephone number, marketing preferences, and information about your interactions with our marketing communications.
• Reviews and user-generated content, including reviews, photographs, comments, social-media content, testimonials, or other materials you choose to provide.
• Promotion and event information, such as information submitted when entering a giveaway, promotion, contest, event, sampling program, or other House of Joy activity.

Please do not provide sensitive personal information that we have not requested.

Information Collected Automatically

When you visit or interact with our website, we and certain service providers may automatically collect information such as:

• IP address and approximate location
• Browser and device type
• Operating system
• Device and cookie identifiers
• Referring and exit pages
• Pages and products viewed
• Links clicked
• Date and time of visits
• Shopping-cart activity
• Checkout interactions
• Website usage and interaction information
• Information about interactions with our advertisements or marketing communications

We may collect this information using cookies, pixels, tags, software development tools, analytics technologies, and similar technologies.

Information From Other Sources

We may receive information from other sources, including ecommerce platforms, payment processors, fulfillment and shipping providers, analytics providers, advertising platforms, social-media platforms, marketing partners, and other service providers.

2. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and manage purchases and orders;
• Process payments and transactions;
• Arrange shipping and delivery;
• Provide order confirmations and updates;
• Respond to questions and provide customer service;
• Create and manage customer accounts;
• Communicate with you about House of Joy and our products;
• Send marketing communications where permitted by law;
• Administer promotions, giveaways, events, sampling programs, and similar activities;
• Personalize and improve our website, products, marketing, and customer experience;
• Understand how customers use and interact with our Services;
• Measure the effectiveness of advertising and marketing;
• Provide and measure personalized or interest-based advertising, where applicable;
• Maintain the security and functionality of our Services;
• Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity;
• Maintain appropriate business, accounting, tax, and transaction records;
• Establish, exercise, or defend legal claims;
• Comply with applicable laws, regulations, legal processes, and governmental requests; and
• Protect the rights, property, safety, and interests of House of Joy, our customers, and others.

We may also use information for other purposes disclosed to you when the information is collected or with your consent.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, measure marketing performance, and, where applicable, provide advertising.

These technologies may include:

• Essential technologies necessary for our website, shopping cart, checkout, security, and other core functions;
• Preference technologies that remember selections and settings;
• Analytics technologies that help us understand website traffic and customer interactions; and
• Advertising technologies that help us measure advertising and, where applicable, deliver advertisements based on interests or online activity.

You may be able to manage certain cookies through your browser settings or through any cookie-management tools we make available on our website. Blocking certain cookies may affect the functionality of the Services.

4. Online Advertising and Analytics

We may use third-party analytics and advertising services to understand how people interact with our Services, measure advertising effectiveness, and market House of Joy.

Depending on the technologies we use, these providers may collect information about your browser, device, website activity, purchases, or interactions with advertisements and may use cookies, pixels, or similar technologies.

Certain advertising technologies may allow third parties to collect information about your online activities over time and across different websites or services.

Where required by applicable law, we will provide appropriate choices regarding these activities.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to vendors and service providers that help us operate our business, including providers of:

• Ecommerce and website services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Customer service
• Email and communications
• Marketing
• Analytics
• Advertising
• Information technology and website security
• Fraud prevention
• Accounting, legal, and professional services

These parties may process personal information on our behalf or for purposes described in this Privacy Policy.

Payment Processors

Payment information may be collected and processed directly by third-party payment providers in accordance with their own terms and privacy practices.

Shipping and Fulfillment Providers

We may provide information such as your name, address, telephone number, email address, and relevant order information to providers that help fulfill and deliver your purchases.

Advertising and Analytics Providers

We may disclose or make available certain devices, website-activity, transaction, or similar information to analytics and advertising providers for measurement, analytics, advertising, and related purposes.

Legal and Safety Purposes

We may disclose personal information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, subpoena, court order, legal process, or governmental request; investigate or prevent fraud or unlawful activity; enforce our agreements; or protect the rights, property, or safety of House of Joy, our customers, or others.

Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, investment, reorganization, bankruptcy, sale of assets, or other business transaction involving House of Joy.

6. Sale and Sharing of Personal Information

House of Joy does not sell personal information for money.

However, some uses of advertising cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or targeted advertising under certain state privacy laws, even when no money is exchanged.

If House of Joy becomes subject to a law that provides consumers with a right to opt out of these activities, we will provide the required opt-out method and honor applicable legally recognized opt-out preference signals as required by law.

7. Do Not Track and Other Privacy Signals

Some web browsers offer a “Do Not Track” (“DNT”) setting. Because there is not a universally accepted standard for responding to DNT signals, our website may not respond to traditional DNT signals.

Other privacy preference mechanisms may be legally recognized in certain jurisdictions. Where House of Joy is required by applicable law to recognize an opt-out preference signal, such as Global Privacy Control, we will process the signal as required by applicable law.

Third parties that provide analytics, advertising, or other services on our website may collect information about your online activities over time and across different websites or online services, subject to their own privacy practices.

8. Marketing Communications

Email

If you receive promotional emails from House of Joy, you may unsubscribe at any time by using the unsubscribe link contained in the email or by contacting us.

Even after opting out of promotional communications, you may continue to receive transactional or service-related communications, such as order confirmations, shipping notifications, account notices, customer-service responses, product-safety communications, and other non-promotional messages.

Text Messages

If House of Joy offers SMS or text-message marketing, participation will be subject to the terms and consent disclosures presented when you sign up.

You may opt out of marketing text messages at any time using the opt-out instructions provided in the messages, such as replying STOP, where applicable.

Consent to receive marketing text messages is not a condition of purchasing House of Joy products.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have rights or choices concerning your personal information.

These may include the ability to:

• Request information about personal information we maintain about you;
• Request access to certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Opt out of marketing communications; and
• Exercise other rights provided under applicable privacy laws.

Not all rights apply in every jurisdiction or to every business.

To submit a privacy-related request, please contact us at the email address listed in the Contact Us section below.

We may need to verify your identity before completing certain requests. We may retain information necessary to document and comply with a request where permitted or required by law.

10. California Privacy Information

House of Joy is based in California and respects the privacy rights of California residents.

The California Consumer Privacy Act, as amended (“CCPA”), applies only to businesses that meet statutory requirements. House of Joy does not represent through this Privacy Policy that it is currently a business subject to the CCPA.

If and when the CCPA or another California privacy law applies to House of Joy, we will provide California residents with the notices, rights, and methods for exercising those rights required by applicable law.

Nothing in this Privacy Policy is intended to limit rights that a California resident may otherwise have under applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

The appropriate retention period may depend on the nature of the information and our need to:

• Complete transactions and provide customer service;
• Maintain accounting, tax, and business records;
• Maintain records relating to product quality or safety;
• Prevent fraud or abuse;
• Resolve disputes;
• Enforce agreements;
• Establish or defend legal claims; and
• Comply with applicable legal and regulatory obligations.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

However, no method of transmission over the Internet or electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security.

13. Children's Privacy

Our Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information online from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete or otherwise address the information as required by applicable law.

If you believe a child under 13 has provided personal information to us, please contact us.

14. Third-Party Websites and Services

Our Services may contain links to websites, social-media platforms, applications, or services operated by third parties.

House of Joy does not control the privacy, security, or data-handling practices of these third parties. Information you provide directly to a third party is subject to that third party's privacy policy and terms.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

15. International Visitors

House of Joy's Services are primarily intended for customers in the United States.

If you access our Services from outside the United States, please understand that your personal information may be transferred to, stored, or processed in the United States and other locations where House of Joy or its service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, privacy practices, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top. If required by applicable law, we will provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact us at:

House of Joy, LLC
Email: hello@houseofjoyfood.com

We will review and respond to privacy-related requests in accordance with applicable law.